Joseph Cadillac

If you are not taking your GM vehicle here for service, you aren't being treated right. Truly a top-notch experience. After two months of attempting to have my airbag for my SAAB replaced under the NHTSA recall, it was finally completed by Joseph Cadillac. It took them less than a week to get the part in. They were very courteous and efficient during the whole process. I was in and out in less than an hour. One of the gentlemen came and briefly talked to me because I have North Carolina tags and he had recently moved to the area from NC. They even washed my car which is something most places do not do anymore but should. The difference between ordinary and extraordinary is that little bit. Truly an exceptional and smooth experience. Background: Thomson-MacacConnell Cadillac had no idea if they could even work on a SAAB. When they figured out that they could, they said 2 to 12 months to get a replacement air bag in. Wyler GMC, Buick, Chevrolet said they would do it, but then called 4 days later after my second appointment had been set and I was told that the service manager said that they could not do it because it was a SAAB. I even had a previous appointment at Wyler GMC, Buick, Chevrolet and went to the appointment, just for them to tell me after 40 minutes that the air bag wouldn't be in until tomorrow and someone was supposed to call me the day prior but didn't. That appointment was on the 18th of March 2021. Kerry Chevrolet's service manager also said they could not work on a SAAB. This is what they told the corporate customer service representative. I truly hope GM fixes these issues with their dealerships because it does impact cutomer loyalty. I know SAABs are not common automobiles, but they were a GM product. GM customer service got involved at my request, and they were told the same thing by service managers throughout the area. The recall letters say, "take your SAAB to Cadillac dealers because they have the necessary training, tools, and parts." This was GM's attempt to get SAAB buyers to STAY in the GM family and hopefully buy a Cadillac for their next purchase, which was priced slightly higher in the GM brand hierarchy. GM's website says you can take your vehicle to any of other other GM brands dealers to have your vehicle serviced. An airbag is not unique to a certain vehicle anymore than tires. If a mechanic days they can't work on your tires because it is a "insert car brand here" you would laugh, but after the second time it just was ridiculous. I doubt Hummer, Saturn, or Pontiac owners are told the same nonsense.

Edit: It has been over a month since I bought my car here. My temp tag has expired and only after I called about it do they tell me I need to get an Ohio driver's license (I just moved there) before I can get my plates. Why did it take over a month to tell me this?? This was not discussed during the purchase process. ****************** This was an interesting dealership experience- not necessarily bad, but not good either. I scheduled to test drive a used Subaru Crosstrek and Anthony, "Hillbilly", gave me the keys. Didn't show me the car or go over the features or anything. Ok, fine I guess. I asked him a couple questions about the car and he had no clue. Shouldn't a car salesman be a bit more knowledgeable about the cars he's selling?? I feel like they just wanted to get rid of this particular vehicle since it's a 2016. Maybe if I had dealt with the Subaru salesmen and not the Cadillac ones, they would have treated me a little better and known more about the car. Anyway, took it for an overnight test drive and then signed the paperwork the next day. I requested the car to be washed and cleaned on the inside, but since it was Friday, the cleaners were busy getting *new* cars ready for Saturday. So, they just told me to bring it in "whenever I'm in the area" (I live in Cincinnati). The back windshield wiper also needed to be replaced, but I guess they didn't have one in stock. I was worried about dealing with pushy car salesmen, but this was almost worse. I expect at least a little customer service when I'm making a big purchase.